How to

How to Review Your VoIP Software Options

I receive the question daily! “Which VoIP software do you prefer to work with?” While that question seems easy to answer, it’s the motivation for the question that dictates my response. Generally clients are asking me this question because they are considering their options and want to know what I would recommend for them. I…

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Podcast: How to Deploy International SIP Trunks

Join Kevin Gulley of The UC Buyer in his podcast with Brian Harrington of Tata Communications as he discusses the challenges of deploying international SIP trunks. The UC Buyer podcast series talks with industry thought leaders about communications technology trends.

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How Avaya Uses the SIP PRACK Method for Reliable Call Flow

Andrew Prokop (@ajprokop), a SIP and VoIP expert since 1990, writes the well-respected Unified Communications blog, SIP Adventures. Known for his in depth look at the finer details of SIP, UC, and VoIP; Prokop recently posted A Detailed Look at the SIP PRACK Method. PRACK stands for Provisional Response Acknowledgement which may not mean much…

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How to Keep Track of SIP Trunking Customers When Buying Directly

SIPTRUNK.com has a new direct order functionality for dealers. In order to begin using the direct order functionality, you’ll first need to convert your demo trunk into a paid trunk (at a discount). Once you’ve done that, you can create orders that are automatically discounted directly from your dealer account (either for your own use,…

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How to Sell Fax over IP With Your SIP Services

To this day, faxing is hugely important to businesses around the world. Years ago, faxes were sent the same way voice was, via analog lines. Now, with voice traveling along digitally, one might expect that faxes would simply have followed suit; but it turns out to be trickier to solve than that.

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Help! My Customer Wants to Improve SIP Trunk QoS (Quality of Service)!

You’ve landed some customers, and have gone through all the necessary steps of getting their SIP trunk(s) properly set up. Everything is going smoothly for a while, then one of them comes to you and asks if you can help him improve the QoS (quality of service) that he’s currently getting. What do you do?…

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Preparing for the Worst: SIP Trunking and Disaster Recovery

Like it or not, technology fails. At some point, your SIP trunking services will be interrupted by a network failure, a hardware problem, or some sort of natural disaster. One of the biggest benefits of SIP trunking is that disaster recovery is much simpler than legacy phone systems, but it’s important for you to have…

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