As landlines are starting to become obsolete, many businesses are turning to other services, like VoIP (Voice Over Internet Protocol).
But to connect to a VoIP system, a company needs a SIP trunk configuration.
If you’re implementing this type of service in your business, there are some things you can do to ensure that it’s working as well as it should.
Keep reading to find out more about how managers can implement proper SIP protocol to get the most out of their system.
What Is SIP Trunk Configuration?
Before we go too far, let’s quickly review what exactly SIP trunk configuration is. Having a good understanding of what this is will help you know what you need to do for proper implementation.
SIP stands for Session Initiation Protocol. It’s what allows you to connect to other phones with VoIP services. SIP does this in two crucial ways.
First of all, SIP can convert analog signals from landlines into digital ones. In this way, you can call or receive phone calls from any type of phone. Since landlines are still in use, this is a vital part of SIP services.
The second way SIP works to help your business is that it allows you to connect with multiple users. This is one of the reasons many businesses have already made the switch to VoIP, since it streamlines the conference call process.
Now, let’s jump into some ways that you can get the most out of your SIP trunk configuration.
SIP Trunk Configuration Tips and Tricks
Careful planning needs to go into SIP truck configuration, but these tips and tricks will help you with everything you need to do to get it up and running properly.
Establish Security Profile
Cybersecurity is something many businesses don’t focus on enough, and that can cost your business dearly. However, it’s vital to protect your data from cybercriminals that target businesses of all sizes.
That’s why the first step to setting up your SIP trunk is to configure the security profile. The last thing you want is for someone else to be listening in on your conversations, especially if sensitive information is being shared over the phone.
Set Up Parameters
The next thing you’ll need to do is set up system-wide parameters for your SIP trunk. This is a necessary step if you’re setting up a node for the first time. More than that, this will ensure your SIP trunk is set up the way you want it.
Map Out Call Routing
One of the biggest advantages of using VoIP is that you can easily set it up to route calls exactly where they need to go. This provides better customer service as callers will get right to the department they want to talk to.
Before you jump into activating your system, you’ll want to take some time to map out your call routing system. Create a flow chart and work with a team to ensure every type of inquery is covered so customers don’t struggle with the automated system.
Once you have a better idea of where you want the calls to go, you can configure the call partitions into your system. Call partitions do a few things for you and your business, including:
- Create directory numbers
- Allow for call routing
- Define translation patterns
Although you can always go back and make changes to this, it’s better to have your call partitions planned out in advance. If you do make changes down the road, be careful not to make unintentional changes that cause problems.
Implement Hunt Pilots
When you want multiple phones to be able to answer any incoming call, you’ll need to set up hunt groups. Within this group, any phone within a department can answer a call sent to that partition.
An example of this is in a customer service department. Once a call reaches that area, you want it to go to any of the available people rather than just one specific person. To do that, you’ll need to set up a hunt pilot.
Once the hunt pilot is set up, it will work to find an available phone within a department so the call will be answered as quickly as possible.
Configure Directory Numbers
Direct numbers are what people can call if they want to call a specific person directly. This is one of the best ways to provide customers with the fastest and easiest route to talk to who they want to speak with.
Once your directory numbers are configured, you can have a list of phone numbers for each person or each phone within the company.
This system is also particularly advantageous in a sales setting, by allowing each salesperson to have their own phone number to provide to prospective customers. This ensures nobody else steals the sale.
Import Customer Data
Digital phone systems have a huge advantage over traditional landlines because you can call someone with the single click of a mouse. There’s no risk of dialing the wrong number when their data is stored within the phone system itself.
For that reason, the next important step is to import your customer’s data into the SIP trunk. You can do this using a CSV file so all of their information stays together. Once the data is imported, you can configure it however you’d like.
There are a number of applications and plug-ins you can integrate with your SIP trunk to get the most out of it.
An example of this would be allowing users to dial in their credit card information directly to your payment system. This protects your customers from potential fraud and streamlines the payment process.
Want to Learn More?
With this knowledge, you should be ready to implement changes in your SIP trunk configuration so you can gain all the benefits of this setup an avoid any potential drawbacks.
As you can see, with just a few small changes, you’ll be able to maximize your investment in SIP.
To learn more about SIP protocol, be sure to check out our blog. There, you can find a plethora of information on this and more, like this post on SIP truck prices which will help you save money.