Tips

VoIP Security — You Are Doing it Wrong

“Your guide says to set this feature like so, but can you tell me why that isn’t insecure?” My first ticket of the day revolved around the security posture of a well known VoIP Software in an on-premises implementation. After reading it I could only shake my head and say, “you are asking the wrong…

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How to Review Your VoIP Software Options

I receive the question daily! “Which VoIP software do you prefer to work with?” While that question seems easy to answer, it’s the motivation for the question that dictates my response. Generally clients are asking me this question because they are considering their options and want to know what I would recommend for them. I…

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How to Increase Your SIP Customers’ Service Reliability

Since service reliability is such a crucial element for businesses considering making the switch to SIP, having the know-how to increase that reliability should be at the top of any reseller’s mind. There are better backups for voice today than the analog options of old, and more and more businesses are

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How to Keep Track of SIP Trunking Customers When Buying Directly

SIPTRUNK.com has a new direct order functionality for dealers. In order to begin using the direct order functionality, you’ll first need to convert your demo trunk into a paid trunk (at a discount). Once you’ve done that, you can create orders that are automatically discounted directly from your dealer account (either for your own use,…

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The Surprising Reasons Businesses Switch to SIP Trunking

SIP adoption, according to an IHS survey, presently stands at 45%, and is predicted to increase to over 60% by 2017. More and more businesses are saying goodbye to the old T1’s, ushering in a whole new host of benefits and significant cost savings. The survey was directed at decision-makers at close to 200 businesses…

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How to Sell Fax over IP With Your SIP Services

To this day, faxing is hugely important to businesses around the world. Years ago, faxes were sent the same way voice was, via analog lines. Now, with voice traveling along digitally, one might expect that faxes would simply have followed suit; but it turns out to be trickier to solve than that.

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Free Softphones for use With SIP Trunking Services

Softphones are an affordable way for your customers to make and receive calls; all they need is a good internet connection, a computer, a headset, a microphone, and your SIP trunks. To ensure they have a successful experience, however, you may need to provide them some good options of softphone interfaces that work well. Here’s a list of…

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Softphone + SIP trunk = The simple way to SIP

  We talk a lot here about all types of SIP trunk and VoIP services and features. There is so much versatility built into these, and so many features to get into that it can be easy to overlook the obvious. When I first started up my growing consultancy a few years ago, I needed a phone…

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Why SIP Trunk Rates Fluctuate

SIP trunk rates not only vary from provider to provider, but change over time as the cost of providing the services fluctuates. So how do you explain to your customers the varying SIP trunk rates they’ll likely encounter in

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How to Test a SIP Trunk Account

Once you’ve signed a new customer on to your services, making sure the service they receive matches what they expect is essential to keeping them. You don’t want them finding a problem with your system after all the setup is done and equipment is installed. To avoid potential system failures, you’ll want to

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