10 Must-Have Features of the Best VoIP Reseller Programs
Organizations of all sizes are adopting VoIP to keep up with growing demands from users and facilitate seamless communication in an increasingly remote work environment. According to Globe Newswire, the worldwide VoIP market is expected to grow at a compound annual rate of nearly 10% over the next decade, putting it at a forecasted $118.86 billion value by 2033. Your business can benefit from the rise in VoIP subscribers with an excellent private-label VoIP reseller program.
Your current and potential clients can benefit from VoIP solutions with scalable, reliable, and flexible voice services. However, navigating the many cloud-based communication solutions providers offering VoIP reseller programs can be challenging. To help, let’s explore 10 features to look for when selecting a cloud-based communication platform to make reselling VoIP a simple process that ensures you can successfully subscribe and retain VoIP clients.
What Is a VoIP Reseller Program?
Voice over Internet Protocol (VoIP) is a cloud-based service that carries voice communications over an internet connection to other VoIP phone systems or traditional public switched telephone network (PSTN) systems.
Authorized users can make and receive calls from an IP phone, mobile device, or software-based phone. Often, VoIP solutions are sold alongside Session Initiation Protocol (SIP) solutions. SIP trunks allow your client to unify its VoIP calling with other communication channels like video conferencing, faxing, and messaging in the cloud.
VoIP offers several advantages over traditional PSTN calling. Cloud-based platforms are more flexible and scalable than traditional carriers, offering failover for reliability, high-quality voice calling, and remote capabilities. Your clients won’t need costly onsite infrastructure and equipment. They can often get started with just a stable internet connection and a VoIP-compatible phone or device.
A VoIP reseller program enables your business to offer VoIP solutions to clients. With a private label program, you can brand the VoIP service, from web portals to email communications, keeping a consistent image. You’ll receive revenue for your sales and can offer additional equipment and services that align with your company.
A private label reseller program gives you the tools you need to resell VoIP solutions while the VoIP provider takes care of technical aspects, billing, and end-user support. When you have a reputable partner, the reselling process is frictionless.
How Does a VoIP Reseller Program Work?
By collaborating with a white-label VoIP provider, resellers can offer the services under their own brand name. The VoIP provider handles the technical details, leaving the reseller free to focus on customer outreach. Since VoIP is a digital product, there’s limited physical inventory to manage.
Partnering with telecommunications experts who prioritize your success as much as theirs can simplify the VoIP reselling process. However, you also benefit from learning about the product, maintaining customer relationships, marketing, selling, and delivering solutions. Your VoIP partner will handle customer support, documentation, and taxes while maintaining your claim over the product.
Related: How to Become a VoIP Reseller in Five Simple Steps
With a reputable reseller program, you can attract your initial clients and build momentum to gain more VoIP subscribers. Learning more about your private-label VoIP program will help you build on your offerings.
Why Become a VoIP Reseller?
Reselling VoIP solutions is an excellent way to improve your company’s revenue, offering a steady stream of income from your subscribers and the opportunity to sell additional equipment like PBX systems and IP phones. Small and medium-sized businesses are turning to VoIP for reliable and scalable calling, so there’s no shortage of demand.
The adoption of remote work has also driven the growth of VoIP to maintain communication and collaboration with a distributed workforce. According to Forbes, remote job listings increased from 12% to 20% from 2021 to 2022. VoIP service can be the ideal solution for your clients looking to hire remotely and is an affordable option for small businesses looking for scalable, reliable, and clear voice calling.
It’s critical to partner with a VoIP provider with a good track record and a simple reseller program that benefits you and your clients. You can look for certain features to determine if you are working with a partner that will help your business succeed.
Marks of a Good Private Label VoIP Program
When you sign up clients for VoIP subscriptions, you’ll earn a steady stream of recurring revenue from each client. Selecting an ideal private-label VoIP program will help you bolster your offerings and form a lasting relationship with your clients. The following 10 qualities can help you ensure you identify an excellent VoIP partner:
- Voice quality. A reliable voice partner will offer high-quality voice calling and 24/7 availability for your clients’ critical voice applications. Select a partner who carries your clients’ communications on a tier-1 network and offers excellent reliability to ensure delivery.
- Selling points. The strengths of your VoIP provider become benefits that can translate into more sales, helping you meet your clients’ needs and solve their most pressing pain points. A VoIP reseller partner should inform you of the features that can help your clients feel confident in their decision to subscribe to VoIP services.
- Customization. It’s hard to build rapport and offer the right solutions when you’re restricted to limited plans and pricing options. Industry-leading VoIP partners offer a range of customization capabilities to deliver seamless solutions to your clients. While many VoIP providers offer a one-size-fits-all approach, a flexible provider will allow you to tailor your offerings to each client.
- Scalability. VoIP offers the inherent scalability of the cloud, allowing your client to accept numerous inbound calls without investing in costly infrastructure and equipment. A flexible partner will allow your clients to scale their calling services dynamically using the power of the cloud. Often, your clients will only need a stable internet connection to gain the benefits of a tier-1 VoIP provider.
- Streamlined branding. When you offer private-label VoIP to your clients, your provider should allow you to brand the service and portals to fit your company name and image. Your clients will see your logo on their web portal when they configure their VoIP solution and can call for end-user support from your provider without knowing they are working with a third party.
- Ease of use. As the reseller, ease of use means delivering solutions with fewer interruptions and less stress. It also means a seamless integration for your clients. An easy-to-use VoIP solution will ensure your clients’ business phone systems are ready to use and effortless to configure and manage.
- Reseller resources. An excellent private-label VoIP program will provide resources to help you learn the simple provisioning process and the key features that will drive your sales and your success.
- Simplified billing. With the right partner, your billing process can be simple and hands-free. Your clients will receive billing from the provider with your logo and branding on it. The provider will take care of documentation, and you’ll only need to focus on sales and building new customer relationships.
- Automated payments. After any sale, it’s good business practice to track your payments and revenue. A quality private-label VoIP program will have a portal for tracking your revenue and sending payments automatically to your registered bank account.
- Platform compatibility. Compatibility makes implementing a seamless solution for your clients simple. Your clients can keep using their existing IP PBX, virtual PBX, and telephony devices when you partner with the right VoIP provider. Compatibility also makes selling equipment and solutions to your clients simpler. Watch out for VoIP providers who restrict clients to specific internet service carriers to be eligible for VoIP. Ensure your partner permits your clients to bring their own carrier so there’s no hassle of switching internet services or breaking contracts.
Related: How to Find the Best VoIP Wholesale Providers
When you work with a reputable VoIP reselling program, you can focus on building your business, marketing, and sales while your partner handles the technology, service, billing, and end-user support. You won’t need to train staff to work with the technology or deal with complex billing and taxes. Your partner will take care of the challenging aspects of the business, and you can receive steady revenue from your subscribers.
Partner With the Best VoIP Reseller Program
Finding the right VoIP reseller program will ensure you can provide communication services to your clients without a complicated process. In turn, your clients will receive world-class customer support and high-quality voice solutions. Small businesses and startups are eager to adopt VoIP for its reliability, scalability, and flexibility. An excellent private-label VoIP program makes it easy to deliver a solution to your clients that meets their needs.
A modern communications platform with a white-label reseller program that works for you and your clients allows you to offer a compatible VoIP solution that delivers high-quality voice calling, scalability, failover protection, and a simple configuration portal. This solution can make it easy for you to resell VoIP and receive payments. SIPTRUNK handles the technical aspects, provisions the phone numbers for your clients, and provides end-user support. We set up the billing and send revenue directly to your bank account. Get started today with a private-label VoIP program from SIPTRUNK.