Did you know that 86% of buyers are prepared to pay more for better customer experience? So it should come as no surprise that your customer service is critical to the success of your business.
One way you can improve your customer service is by upgrading your telephony system, especially if you have a lot of international customers.
Keep reading to learn more about why your business needs to implement a SIP trunk service and how it can benefit you.
What is International SIP Trunking?
Traditional phone lines, or analog lines, rely on PBX and PRI lines, whereas SIP trunks rely on the internet to make calls. SIP trunks allow your employees to make and receive phone calls over the internet.
When you choose a SIP trunk provider, you can expect this decision to:
- Reduce your costs
- Have a greater opportunity for scaling your business
- Improve the reliability of your business’s communication.
International SIP trunking allows you to make overseas calls at reduced rates because you won’t be paying for that call. Instead, you’ll be paying for the internet connection and your SIP provider.
What Are the Benefits of International SIP Trunks?
As a business owner, you’re always looking for innovative ways of cutting costs without losing efficiency. If you make a lot of international calls, then investing in SIP trunks might be able to help you with your business objectives. Here are some of the main benefits of international SIP trunks:
1. Reduce Your Costs
Your business probably makes hundreds of calls every month, some of which are national and international. This can be a very costly expense for your business but is a vital part of how you communicate with customers and clients.
The biggest benefit of finding a SIP service provider is that you can significantly reduce the cost of your phone bills. How? By offering you simple pricing that is usually set on a per-user basis, which means you aren’t paying per minute of calls.
On average, businesses report reduced costs of 50%, with some smaller businesses finding that they save up to 90%.
Due to SIP providers offering pricing plans based on users, you can also add or delete new lines when necessary. This means that you only pay for what you use.
2. Geographical Flexibility
SIP trunking doesn’t rely on equipment that needs to be used in the office. This means that your business has greater geographical flexibility.
This benefit is great for employees who want to work from home or remotely. It is also an advantage for business growth. So if you want to scale up your business and open new offices, you can without worrying about your phone lines.
All you need to do is add new lines and set up your employees with a number, then they can work from wherever.
3. Reliable Service
SIP trunks provide a reliable service, that you might not get with a traditional phone line. Traditional phone lines might encounter physical problems with their connection, for example, if bad weather breaks the line. This doesn’t happen with SIP because it is over the internet.
SIP trunk providers also have a failover option, to ensure that if the internet connection is lost, that you don’t lose precious time. SIP trunks have a failover route that goes to a secondary SIP trunk.
Having a reliable service ensures that you provide the best customer service you can and that there are no unexpected disruptions, which is very important especially if you have important international calls scheduled.
4. Easy to Expand
Traditional telephone systems are often quite difficult to expand because of the hardware and infrastructure included. If you are moving to a new office or employing new people, then you need to contact your provider and have someone come and install the new phone lines.
However, with SIP it is easy to expand your phone lines, all you need to do is add new virtual lines when you need them. This means that your customers can be supported and assisted immediately, instead of having to wait until you set up your phone lines.
5. Easy to Manage
With SIP, you can manage your own communication system with ease. To add new lines or delete old lines that you don’t need anymore, all you need to do is log into your VoIP portal and make the changes that you need.
Your IT team can rely on reliable service management from a team of experts at your SIP Trunking service provider. This can significantly improve your customer service and the efficiency of your business.
Who is the Best SIP Provider?
There are a variety of different SIP providers to choose from. The best way to find a SIP trunk service provider that works for your business is by comparing their features and price plans.
If there are specific features that you require from your SIP provider, such as a certain amount of phone lines, or the chance to hold large video conferences over the phone, then make sure you find a provider who offers these.
Remember to choose a provider who can help your business grow and who provides excellent customer service and support.
Want to get ahead of your competitors? Then you need to implement SIP trunking into your business now. SIP trunks can help you boost your business and give you many advantages over your competition.
Find Your Ideal SIP Trunk Service
Implementing a SIP trunk service into your business can significantly boost your business in many ways. So, if you want to reduce your costs, expand your business, and improve your business’s communication then you need to get SIP trunks.
Contact us now if you want a reliable and easy-to-use SIP trunk platform.