Education

Help! My Customer Wants to Improve SIP Trunk QoS (Quality of Service)!

You’ve landed some customers, and have gone through all the necessary steps of getting their SIP trunk(s) properly set up. Everything is going smoothly for a while, then one of them comes to you and asks if you can help him improve the QoS (quality of service) that he’s currently getting. What do you do?…

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Preparing for the Worst: SIP Trunking and Disaster Recovery

Like it or not, technology fails. At some point, your SIP trunking services will be interrupted by a network failure, a hardware problem, or some sort of natural disaster. One of the biggest benefits of SIP trunking is that disaster recovery is much simpler than legacy phone systems, but it’s important for you to have…

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Free Softphones for use With SIP Trunking Services

Softphones are an affordable way for your customers to make and receive calls; all they need is a good internet connection, a computer, a headset, a microphone, and your SIP trunks. To ensure they have a successful experience, however, you may need to provide them some good options of softphone interfaces that work well. Here’s a list of…

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Opportunity Alert: Less than 50% of North American Businesses Use SIP

Now is a good a time as ever to start reselling SIP trunking. At least that’s what the latest Infonetics industry survey says. Published a week ago, the report suggests that despite the widespread acceptance and adoption of SIP trunking, only 45% of North American businesses surveyed are currently using SIP trunking services. What’s better? Of…

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Only Using VoIP for Calls? Here’s What You’re Missing

  Years before SIP trunks, when kids were still allowed to play outside “until the street lamps came on,” there was VoIP. Intended originally to simply carry the sound of a person’s voice over the internet, it has since grown to do a whole lot more. Those with a passing familiarity with VoIP will be…

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Turning Business Continuity into Profits

Guest Post from Peter Radizeski, president of RAD-INFO INC Many companies forego business continuity and disaster recovery systems. For some, there just isn’t time to worry about it. It seems too complex or too daunting to go through the planning stages. For some, it seems too costly. According to Hitachi research, it is human nature to

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SIP Trunking 201

We’ve been getting some great feedback from readers, many of whom are already quite familiar with the nuts and bolts of how SIP trunking works. Our SIP Trunking 101 may have been aimed a little below your pay grade, so in an effort to give you advanced students of SIP some useful advice and direction…

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Why SIP Trunk Rates Fluctuate

SIP trunk rates not only vary from provider to provider, but change over time as the cost of providing the services fluctuates. So how do you explain to your customers the varying SIP trunk rates they’ll likely encounter in

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How to Test a SIP Trunk Account

Once you’ve signed a new customer on to your services, making sure the service they receive matches what they expect is essential to keeping them. You don’t want them finding a problem with your system after all the setup is done and equipment is installed. To avoid potential system failures, you’ll want to

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3 Ways Telecom Agents Can Sell SIP Trunking Services

Selling SIP trunking to customers who aren’t interested in giving up their traditional telecommunications systems is no easy task. Too many of them are stuck in the “if it ain’t broken, don’t fix it” mentality, but with a few simple techniques, winning over even the most stubborn of customers is possible. Solve a problem Customers…

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