If customers hate waiting in line, you can bet they really hate waiting in line on the phone. That’s why more companies are finding efficient ways to connect their customers to the people who they want to speak to as quickly as possible. When you look through the different SIP trunk price schedules, you get a feel for just how cheap it could be to improve your services.
Here are five things to know when you’re trying to get the best price.
1. Ask if There Are SIP Setup Fees
Before you’re up and running, you might have to pay a fee just to get things set up. To get business-class SIP trunking at your facility, you’ll need to have expert setup so that you don’t miss any calls and that your start smoothly on day one.
Many SIP vendors out there are going to charge fees for setting up and initiating the service. Compare pricing at every level so you don’t end up overpaying.
The setup fee is going to cover several elements of your SIP trunking services. You’ll get a consultation, testing, and full implementation for this price. While this can cost up to several hundred dollars, it’s worth the cost as your enterprise and its complex needs will be accounted for fully.
However, when you use SIP Trunk, you don’t have to worry about setup fees. You get all of the value you’re looking for at the sticker price.
2. Do You Need New Lines?
If you’re in the process of expanding your lines and providing direct inward dial numbers, you’ll be paying extra. Ordering SIP trunking services is a chance for you to grow your phone system, but expect to a fee for each line you set up. The fee is going to be nominal but you need to factor it in.
No organization has to order a bunch of DID lines, so don’t feel like it’s an absolute necessity. You may not even need a direct line for every employee that you have at your business. Sometimes one line can cover an entire department.
With SIP Trunk’s services, you’ll be paying just $1 per additional DID line, so it could be worth your while to add them as needed.
If you only need employee extensions, you’ll save some extra money. Most callers don’t mind dialing an extension rather than being able to call a direct number. Many callers don’t notice a difference at all.
3. Do You Need Handsets?
Part of converting to a SIP system is getting all new handsets. You’ll need every user to have an IP-compatible handset that allows them to be able to accept and make calls over your new lines.
Depending on the type of handset that you buy, the costs of your system are going to vary wildly. If you get a high-end set of phones designed for conferences, they’re going to cost you more than a generic phone that serves basic functions. Ask your trunking service provider, because they might be able to offer you a deal on generic handsets that could save you some money.
Selecting your handsets needs to be based on the needs you have for calling. There are some basic functions that any system is going to need in order to get through the day. There are other functions that can enhance the way that you do business.
You can get handsets that allow for three-way calling, call forwarding, and automatic callback. IF you’re a more sophisticated enterprise, you can get intercom services for communicating with your whole staff at one time.
4. Check for Service Fees
After you pay for your initial investment, you’ll have to pay a monthly fee to keep your services running. After you’ve set everything up and gotten all the equipment that you need, you’ll be paying a flat fee that you’re typically charged per user. That fee may be low, but remember to multiply it by the number of users.
When you’re adopting trunking for the first time, make sure you do your research. You need to know the difference between business class SIP and IP phone services. There are home users and SOHO users to know the differences between.
If you want to give true business-class service to your customers, you need a SIP trunking provider who matches your needs. They have to have attention to detail, serious reliability, and an appreciation for providing security to users that your customers expect. This ensures you’ll have world-class service, no matter the size of your enterprise.
5. Check for Add-Ons
While you might expect some features to be standard with any SIP trunking service, you might pay for these services by the line. If you need certain features, you could be paying much more than you anticipated if you don’t calculate costs in advance. The monthly service fees can be expanded or contracted depending on the number of additional services you need.
If you need to have conferencing added to multiple lines, expect to pay a little extra. IF you’re also operating a call center with your SIP trunking services, there is going to be a fee associated with that.
You could even go mobile with your SIP services. The ability to integrate and forward to mobile devices is vital to how we do business now, but that requires extra installation and extra services.
Another fee that might be worth incurring is to integrate your services with your CRM to provide better service to your customers.
SIP Trunk Price Schedules Are Going to Vary
Depending on what your company does and the kind of services that you need, you’ll be paying a different amount for your SIP services. To get the SIP trunk price that you’re looking for as well as providing services your customers need, get on the phone with a service provider today.
If you want to know what other people are looking for when they’re seeking a service provider, check out our latest guide.
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