The introduction of the Web made your business switch to 24/7 operations. Your market takes to social media to air their brand positives and negatives. Yet, 31.9% of people prefer customer service through the phone.
Shouldn’t phone systems provide the same versatility as the Web?
VoIP provides incredible flexibility, performing and managing calls across various platforms. The tech is available through software services and hardware. Adding VoIP to your business could meld the always-on connectivity consumers seek.
What is a VoIP number? Does the tech’s buzz warrant your interest?
The following shares everything you need to know about VoIP. Plus, how VoIP integrates with business, its operations, and more.
Everything You Wanted to Know about VoIP: Numbers, Hardware, Features, and More
Voice Over Internet Protocol (VoIP) is phone over the Net in its simplest form. Adoption for the tech spurred from its flexibility and low price. VoIP companies offer variable packages, making services à la carte for specific needs.
VoIP turns analogue into digital signals and back depending on its direction. Some services limit VoIP within its network. Other services let VoIP calls connect with landline and cell phones.
The tech has been with us for some time. In fact, if you’ve used Skype or GoToMeeting then you’ve used the technology. Yet, distinctions change when talking VoIP for personal versus business use.
What is a VoIP Number?
A VoIP number is a unique identifier used within its service and network. Unlike landlines, VoIP numbers are not defined by an area code. The number may appear like a normal phone number but its digits are more a tradition.
VoIP numbers aren’t limited by hardware and location.
With VoIP services, your number ties to whatever device you choose to use. VoIP challenges older PBX systems, using hardwired connections and WiFi to route calls. This means you can call anyone in the World, without pointless fees.
Selecting VoIP services includes:
- Understanding communication needs
- Comparing VoIP providers
- Choosing software, hardware, or hybrid services
- Trialing the phone system/services and quality
- Rolling out the service throughout the workforce
The FCC regulates VoIP but is largely hands-off save items like 911 services. You can expect most features of a traditional landline in VoIP services. Though, that’s not to say the tech doesn’t have its share of drawbacks.
VoIP Features/Benefits (and Drawbacks)
What can you do with a VoIP number and services? Imagine taking a phone system and connecting it to the Web. Add Web-based features and improvements, you’ve got a powerful system to manage communications.
Your VoIP service’s feature set wholly depends on the provider. But, standardization and competition have presented most of these features across your selection:
- Whispering — Tap into another call, providing support
- VA Support — A virtual assistant answers the call, directing callers
- Recording — Record phone calls for later playback
- Queuing — Park users in a queue until team members can address them
- Monitoring — Gather stats to improve communications
VoIP services may also include faxing and built-in security features. App support and integration are another common features with VoIP accounts, too.
The buzz surrounding VoIP spurred from its low costs. A VoIP system bypasses costs found in landlines like long distance long-distance. The flexibility of the platform meant less hardware since VoIP is often BYOD.
With BYOD, VoIP introduced incredible portability. One could connect to their VoIP service via desktop, tablet, or phone. The remote log-in meant teams around the World could use the system.
Removing physical limitations introduced simple call forwarding. Calls could reroute to team members in the appropriate timezones or country. This meant global brands could handle customer support under one system.
Of course, limitations in net connectivity reflect in VoIP services. A downed connection can disrupt communications for a business. There are safeguards through call forwarding and routing, but it can happen.
Other disadvantages include:
- Not all offer emergency (911) services
- Security flaws through DDoS and phishing
- Variable voice and sound quality
Most drawbacks become satisfied when VoIP expands to a PBX or SIP trunking.
VoIP Software and Hardware Essentials
There are VoIP accounts, phones, and systems available for your needs. Your investment depends on business needs and workforce.
Simple VoIP services might include apps like Skype. Conference apps like UberConference and GoToMeeting fall into this category. A business could then upgrade to apps through Twilio or Dialpad.
VoIP phones have the hallmarks of your traditional devices. Yet, VoIP phones connect through ethernet or WiFI. Spending more introduces more features associated with your VoIP services.
Popular brands include:
You may also find “softphones” through the VoIP service. These digital phones act like the physical counterparts.
VoIP Costs, Scaling, and Everything Else
The beauty of VoIP is in its low costs and scalability. Switching to VoIP will save a considerable amount vs traditional phone systems. Likewise, the flexibility of VoIP lets businesses scale (or downgrade) to market demand.
Investing in VoIP
Costs should factor:
- # of users
- Feature set
- Contract length
- Hardware selection
VoIP services often begin at about $20 per month/user. You should factor the cost of hardware and setup, too. Hardware-heavy plans may include maintenance fees you’ll want to include when budgeting.
The ability to scale is where most businesses save money. A business could add VoIP accounts on-the-fly as demand grows. Or, they could scale back during lull periods — cutting costs in the process.
The BYOD element turns employee phones into applicable VoIP devices. Else, a desktop, laptop, or tablet becomes a comm station.
Meshing VoIP and Multimedia with SIP Trunking
Your question of “what is a VoIP number?” becomes “how can I integrate multimedia?” as the markets change. Employees now communicate between another and locations through texts, video, voice, and more. Your customers, too, are demanding multimedia communication channels.
Enter: SIP trunking.
SIP trunking merges VoIP and multimedia through a simple yet powerful system. Our white-label and reseller platform creates an incredible business opportunity pitching SIP trunking. Tap the multi-billion-dollar market — learn about reselling private label SIP trunks.
Ready to Start SIP Trunking?
SIPTRUNK is the ideal SIP trunking provider for agents, dealers, VARs, manufacturers, distributors, master agents, and IT consultants looking to build a monthly recurring revenue stream selling SIP trunks.